Terms & Conditions

1. CONTRACT:

This contract is between the client and the company African Extravaganza. The contract will come into effect once a booking has been confirmed in writing by the company to the client.

2. DEFINITIONS:

Booking: A reservation or reservations, which have been done by the client.

Client:

The person who accepts the booking, on behalf of himself, and persons under his authority if such booking is not done through a travel agency, which means that all are bound by the booking conditions as if they had individually made the applications themselves; The travel agency who places or accepts a booking for any person or company with African Extravaganza.

3. PAYMENT:

A non-refundable deposit of 20% of the total tour price is due once the booking has been confirmed in writing. The balance has to be paid 6 weeks prior to departure. Bookings made within 6 weeks of departure have to be paid in full upon receipt of confirmation. Documents will be released only upon receipt of full payment.

4. CANCELLATIONS:

Cancellations must be made in writing. Upon receipt of the written notification, African Extravaganza will confirm receipt hereof and this date will determine the following charges:

Up to 31 days prior to departure: Deposit forfeited

30 days to 15 days prior to departure: 50% of the total fare forfeited

14 days to 8 days prior to departure: 75% of the total fare forfeited

7 to 0 days prior to departure: 100% of the total fare forfeited

It is mandatory for the client to be in possession of a cancellation insurance! Please note that if the reason for cancellation falls within the terms of any holiday insurance policy, which the client must hold, then any such charges would normally be refunded to the client by the insurance company, subject to the terms of the insurance.

5. TOUR PRICES:

Current tour prices as published in brochures and on the Internet are subject to alteration without prior notice. However, the company will do their utmost to hold any published prices. Rates could be adjusted due to variations in the rate of exchange, VAT or fuel price increases, which is out of the companies influence.

6. DELAYS AND CHANGES

BY THE COMPANY: The company shall receive the right to change any tour due to unforeseen circumstances (e.g. airlines not running on schedule, road conditions, weather, mechanical breakdown, accidents and political instability) beyond the control of African Extravaganza. The company will try to provide an adequate alternative, but will accept no liability whatsoever.

BY THE CLIENT: In case the client changes the itinerary on his own request, the company shall try to accommodate him, but may charge up to the cancellation fees. This is subject to a new quotation, which will be given by the client in writing. 

7. AUTHORITY ON TOUR:

At all times, the decision of the tour guide will be final on all matters likely to endanger the safety and well-being of the group. The client must at all times strictly comply with the laws, custom and foreign exchange regulations of all countries visited. Should the client be detected in any contravention of the law, customs or foreign exchange regulations, or should the client be a nuisance to the group, the guide may order the client to leave the tour without the right of refund. The client shall be obliged to make his own way home at his expense and responsibility. African Extravaganza cannot be held responsible whatsoever.

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  • Sam Nujoma Avenue 316 - 318
  • Windhoek
  • Republic of Namibia
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  • Windhoek
  • Republic of Namibia
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